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Unified Messaging with IXI-UMS

With IXI-UMS as unified messaging solution, you receive - besides e-mails - also faxes, short messages (SMS) and voice mails within one user interface: directly in your inbox, like here in the example with Microsoft Outlook

IXI-UMS from serVonic is a modularly designed unified messaging software, which integrates the features Fax, Voice, SMS and remote inquiry into system environments like Microsoft Exchange or IBM Domino.

serVonic Product Overview IXI-UMS Unified Messaging Server Software

  • Faxserver (server-based sending and reception of faxes)
  • Voice Mail System (voice box)
  • SMS Server (sending and reception of short messages)
  • Mobile Access to the messages by telephone (listen to the messages or having them read, OCR, TTS)

Integration Possibilities

Integration Possibilities

Unified Messaging as Integrated Solution for Common Messaging- and Groupware-Systems such as

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Installation Scenarios

Installation Scenarios

  • Windows operating systems
  • Unix/Linux environments
  • CITRIX MetaFrame/Presentation Server, Windows Terminal Server
  • Virtual machines: VMware GSX Server, VMware ESX Server, Microsoft Virtual Server

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IXI-UMS and PBX's

IXI-UMS and PBX's

IXI-UMS can be operated with all usual PBX's (ISDN or IP-based), e.g. innovaphone PBX, Cisco CallManager, OpenScape Voice, HiPath and Hicom of Unify (formerly Siemens Enterprise Communications).

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Communication

Communication

TDM

  • ISDN CAPI 2.0
    S0 and S2M
  • Protocols: Public (e.g. DSS1), PBX-networking (e.g. Q-SIG)
  • Hardware-Resources-Sharing with other services, e.g. RAS, Online

IP / VoIPconnect

  • Signaling: H.323, SIP
  • Voice over IP / VoIP:
    G.711, GSM 6.10; G.729
  • Fax over IP / FoIP:
    T.38, SoftFax

Supplementary Services

  • MWI
    Message Waiting Indication – signaling of incoming messages – E-Mail, Voice, Fax, SMS - at the telephone

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Highlights/Characteristics

Highlights/Characteristics

  • Pure software solution (no specific hardware required)
  • Suitable for on-premises and on-demand installation (inhouse-installation or hosting, provider, SaaS, outsourcing-variants)
  • Single Store-architecture
  • Flexible Connector-architecture
  • High availability
    Monitoring Tool IXI-Inspector and multiple-computer concept
  • Integration into company security concepts
  • Client-Installation is not required
    Operation possibilities with a lot of messaging clients
    like e.g. Microsoft Outlook or Entourage (Mac)
  • Client Tools available / fax printer driver, Auto fax and mail merge fax integrated into Microsoft Word
  • MDS Message Distribution Server
    Automatic distribution (transport/routing) of incoming and outgoing UMS-messages to several systems by means of defined rules (primary/overflow) independent of network topology and site
  • Auto Attendant
    Automatic telephone exchange
  • Realizing IVR-systems with IXI-UMS
    Automatic IVR-systems on the basis of VoxML

Remarks

Not all the features and installation possibilities are available in all system environments. Product names are registered trademarks or trademarks of their respective owners.

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Contact

Alessando Parisi
Senior VP Sales Int’l 

Phone: +39 (0432) 546462