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Virtual Faxing without End

IXI-UMS in use at Emil Färber GmbH & Co. KG in Germany

by Sibylle Klein | serVonic GmbH | Public Relations


The initial aim of Emil Färber GmbH & Co. KG was to implement a fax server solution and therefore improve the fax communication with 30 branches. By now the company even sends between 2000 and 3000 information and promotion faxes per week. The increasing number of sent faxes at Emil Färber is actually not what you would expect in times where people might think faxing is on the way to become outdated. In search of a suitable fax server solution for virtual environments, the company Emil Färber had already decided in favor of serVonic’s IXI-UMS Unified Messaging solution in 1999. Until today, this solution turned out to run consistently and reliable without problems.


Company Building of Emil Färber GmbH & Co. KG in Emmendingen, Germany

Who is Emil Färber GmbH & Co. KG ?

The Emil Färber GmbH & Co. KG has its seeds in the year 1877: senior Emil Färber founded a cattle trade in Villingen, a town in the South Baden region in Germany. Today the meat wholesaler has 30 branches in several German states like Baden-Württemberg, Rhineland-Palatinate, Hessen, Bavaria, Saxony and Brandenburg. The company Emil Färber sees itself as a regional partner and agent between regional agricultural producers and regional butcher shops. The portfolio covers the whole traditional product line from meat of freshly-slaughtered animals like pork, beef, veal and lamb to trading goods of poultry, fish, cheese and international specialties. Since 2010 this wide range has been extended to fresh local game.

Michael Kerber (left) and Detlef Leonhardt , IT Consultants at Emil Färber GmbH & Co. KG. Source: Emil Färber GmbH & Co. KG

The Requirements

Keeping all of the 30 branches updated with information on a regular basis as well as sending important customer information, promotion material or orders by fax device or by mail is time-consuming and cost-intensive. In order to facilitate this work and to reduce costs, the Emil Färber company in the site Emmendingen started to implement a fax server solution already in 1999. The chosen solution should not only enhance and fasten the information flow but also be integrated into the existing IT structure with virtual environment. „Finding a suitable solution was not really easy“, says Detlef Leonhardt, IT-Consultant at Emil Färber GmbH & Co. KG in Emmendingen „Finally the open CAPI of the IXI-UMS solution was the crucial factor“, Michael Kerber annotates, who is also IT-Consultant at Emil Färber GmbH & Co. KG and has pushed the virtualization of IXI-UMS since 2004. Due to these efforts, even the fax server can be completely operated in the virtual VMware Server. Further sticking points for deciding in favor of serVonic’s fax server solution were the seamless integration into Microsoft Exchange and Microsoft Outlook as well as the wide range of fax functions this solution offers. Since 2009 also the site in Mengen works with IXI-UMS.

The solution: IXI-UMS Fax Server

Because IXI-UMS is designed as an Add-On solution, the IXI-UMS Fax server integrates into messaging systems like Microsoft Exchange Server and adds the lacking Fax functions to the already existing e-mail. The user can work with the new message type within the familiar Messaging Client e.g. Microsoft Outlook, the user does not have to learn a new program. IXI-UMS offers a modular concept: The IXI-UMS Kernel is responsible for system-independent functions and the connection to the existing PBX. The IXI-UMS Connectors provide the integration into the Messaging System. For the connection to PSTN an ISDN or IP-based PBX can be used. The connection between the serVonic Software and the PBX is based on Standard interfaces ISDN and CAPI respectively SIP or H.323. IXI-UMS can be installed on physical or virtual Servers. The virtual operation of the serVonic Software is depending on the PBX type – IP or ISDN: Using an IP PBX, IXI-UMS can be completely installed on virtual Servers. Using an ISDN PBX, there are two options: IXI-UMS Kernel is connected to the ISDN PBX via CAPI interface. The CAPI can be provided by an ISDN-Controller. In this case, IXI-UMS has to be installed on the same computer on which the ISDN hardware is installed. IXI-UMS Kernel could also use a Remote CAPI provided via LAN by some Routers or Media Gateways. In this case, all IXI-UMS components including the Kernel can be installed on virtual Servers without losing any ISDN functions.  [next...]


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Short Summary

Virtual Server

  • 2xVMware Server

PBX

  • Telekom Octopus F650
  • Siemens HiPath 3750

Router

  • 3x Teldat bintec R3000 with BRI Interface with fax module

Software

  • serVonic
    IXI-UMS Kernel Version 5.81
    IXI-UMS Kernel SBE 5.80
    IXI-UMS Fax
    2xIXI-UMS Exchange 2003 Connector
  • Microsoft
    Exchange Server 2003
    Outlook

Contact

Sibylle Klein
Phone: +49 8142 4799-27

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